In addition, when using the Suex particular services, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time. To be eligible to use the Service, you must be at least 18 years old.
Users access the account, interface, and some services of the Service through the use of the user login and password, which are provided upon the User’s registration at the Service. In order to create an Account at the Service, as well as to access the services of Suex, the User must first register at the Service. An account at the Service is a personal page of the User, and may only be used by the User who have access to the Account through the Service. The User is prohibited to provide his account access information or the account itself to third parties or to other Users. In the case of theft of the account access information or account itself by a third party, the User bears the burden of proving he was not responsible. The User is liable for the actions of any third party who was provided with access to his Account. In order to use certain features of the Service, including certain transfers of Digital Currency, you may be required to provide the Service with certain personal information, including, but not limited to, your name, address, telephone number, e-mail address, date of birth and information regarding your bank account. In submitting this or any other personal information that may be required, you verify that the information is accurate and authentic, and you agree to update the Service if any information changes.
Eligible users in certain jurisdictions may buy or sell supported Digital Currency through the Conversion Services. The Conversion Services are subject to the conversion rate for the given transaction. That conversion rate will be displayed on the page of your order with all fees included. After the submitting a request for buying Digital Currency, you will need to complete the verification procedures that include verifying you credit card information and your phone number. Suex reserves the right to delay any Conversion Service transaction if it perceives a risk of fraud or illegal activity. Suex may require you to provide or verify additional information, or to wait some amount of time after completion of a transaction, before permitting you to use any Suex Services and/or before permitting you to engage in transactions beyond certain volume limits.
The amount that the user receives may differ from originally shown due to sharp jumps in rate. In this case, if the amount differs by more than 0.5 percent, the user has the right to request a refund.
The Hosted Digital Currency Wallet services are available only in connection with those Digital Currencies that Suex, in its sole discretion, decides to support. The Digital Currencies that Suex supports may change from time to time. If you have any questions about which Digital Currencies Suex currently supports, please write a request to firstname.lastname@example.org. Under no circumstances should you attempt to use your Hosted Digital Currency Wallet services to store, send, request, or receive digital currencies in any form that are not supported by Suex. Suex assumes no responsibility or liability in connection with any attempt to use Suex Services for digital currencies that Suex does not support.
Suex processes supported Digital Currency according to the instructions received from its users. You should verify all transaction information prior to submitting instructions to Suex. In the event you initiate a Digital Currency Transaction by entering the recipient's phone number and the recipient does not have an existing Suex Account, Suex will contact the recipient and invite him to open a Suex Account. Suex may charge network fees (miner fees) to process a Digital Currency transaction on your behalf. Suex will calculate the network fee in its discretion, although Suex will always notify you of the network fee at or before the time you authorize the transaction.
General Use, Prohibited Use and Cancellation
License We grant you a limited, nonexclusive, non-transferable license, subject to the terms of this Agreement, to access and use the Service, and related content, materials, information (collectively, the "Content") solely for approved purposes as permitted by Suex. Any other use of the Service or Content is expressly prohibited and all other right, title, and interest in the Service or Content is exclusively the property of Suex and its licensors. You agree you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, or in any other way exploit any of the Content, in whole or in part. "Suex.com", "Suex", and all logos related to the Suex or displayed on the Suex.com are either trademarks or registered marks of Suex or its licensors. You may not copy, imitate or use them without Suex prior written consent.
Although we intend to provide accurate and timely information on the Service, the Service may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.
Suspension, Termination, and Cancellation. Suex may suspend, restrict, or terminate your access to any or all of the services, and/or deactivate or cancel your Suex Account if we are so required by a facially valid subpoena, court order, or binding order of a government authority; or we reasonably suspect you of using your Suex Account in connection with a Prohibited Use or Business; or use of your Suex Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your Account activity; or our service partners are unable to support your use; or you take any action that Service deems as circumventing Suex's controls, including, but not limited to, opening multiple Suex Accounts or abusing promotions which Suex may offer from time to time.
Password Information You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs) or any other codes that you use to access Suex. Any loss or compromise of the foregoing information and/or your personal information may result in unauthorized access to your Suex Account by third-parties and the loss or theft of any Digital Currency and/or funds held in your Suex Account and any associated accounts, including your linked bank account(s) and credit card(s). You are responsible for keeping your email address and telephone number up to date in your Account Profile in order to receive any notices or alerts that we may send you. We assume no responsibility for any loss that you may sustain due to compromise of account login credentials due to no fault of Suex and/ or failure to follow or act on any notices or alerts that we may send to you. In the event you believe your Suex Account information has been compromised, contact Suex Support immediately at email@example.com.
Complaints and Dispute Resolution
If you have any feedback, questions, or complaints, write us an email to firstname.lastname@example.org or contact an agent via online chat on our webpage https://suex.io/.
In the event of a complaint, please set out the cause of your complaint, how you would like us to resolve the complaint and any other information you believe to be relevant. A Customer Complaints agent will consider your complaint. The Agent will consider your complaint without prejudice based on the information you have provided and any information provided by Suex. Your complaint will be considered within a reasonable time. An Agent will offer to resolve your complaint in the way your requested - you requested; make a determination rejecting your complaint and set out the reasons for the rejection; or offer to resolve your complaint with an alternative solution. You agree to use the complaints procedure of this Section 6 before filing any claim in a competent court. Failure to comply with this provision may be used as evidence of your unwillingness to settle the issue and/or the vexatious nature of the complaint.
You agree to use the complaints procedure of this Section 6 before filing any claim with a bank in case of stolen cards, duplicate processing, refund and similar cases. The user has a right for refund if he raises a request within 3 days of purchase. The reason of the request will be considered by our specialists within a reasonable time. Failure to comply with this provision may be used as evidence of your fraudulent conduct, unwillingness to settle the issue and/or the vexatious nature of the complaint.
Suex does not offer general or personal financial advice. Nothing in this website is intended to be or should be taken as financial, legal or taxation advice. Users should seek their own financial, legal, tax and accounting advice as to the likely outcomes for them of trading Digital Currency.
We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software.
Although the Suex takes all necessary and reasonable measures to keep the Service up and working, Using the Service users do so at their own risk. The Service is provided without any guarantees, representations and warranties, express or implied, provided by law with respect to software or sites, including, but not limited to warranties or conditions of quality, performance, non-infringement, merchantability, and fitness for use for a particular purpose. The Service does not represent or warrant that the Service or any other related software will always be available, accessible, uninterrupted, timely, secure, accurate, complete and error-free, or will operate without packet loss. Subject to section Suex shall not assume liability of any type for any losses or damages arising out of or in connection with the use of the Service, even if the Service was advised and/or aware of the possibility of such losses or damages. Your damages are limited to no more than the value of the supported digital currency at issue in the transaction. In particular the Service shall not be liable for:
- Loss of any actual or anticipated profits, income, or any indirect, special, incidental or consequential damages and loss of opportunities;
- Any indirect, special, incidental or consequential damages;
- Any damage to or corruption of data (whether direct or indirect);
- Loss of goodwill or reputation (whether direct or indirect).
We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labour dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.
Notwithstanding any other provision of this Agreement, any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.
We shall not be liable for the circumstances that effect the transaction after the altcoins have been sent to the address stipulated. If there is a confirmation on blockchain that the altcoins have been sent, our obligations shall be treated as fully performed.
You shall be responsible for the correctness of the wallet address you specify in case of loss of the altcoins because the address proves to be wrong, invalid or unsuitable for the particular type of cryptocurrency.
First time buyers have to provide their email & mobile phone number, which Suex will send a test message or call to verify the identity. The limit for such purchases is set to EUR 500. If a client wants the limit to be increased up to EUR 3000 per transaction, he/she has to upload photo/video of the customer showing his or her passport or driver’s license, as well as the front of his or her bankcard so that the first and last name can be read easily. The first 12 digits of the card number should be covered for security reasons.